Refund Policy
At The Roses Mansion, we are fueled by an unwavering passion for the artistry of floral design. Our commitment is to craft and deliver exceptional floral arrangements tailored to your every desire, with meticulous attention to detail that sets us apart.
Understanding the profoundly personal nature of our creations, we maintain a steadfast no-refund policy. Once you place an order and the payment is processed, it signifies a final and non-refundable commitment.
We recognize that life’s unexpected twists may necessitate changes or cancellations. However, due to our unwavering dedication to crafting exclusively for you, we regret to inform you that we cannot accommodate refunds or exchanges for cancellations initiated from the moment of purchase.
We kindly urge you to inspect your order meticulously before confirming it. Verify that every detail, from your preferred floral selection to size, colors, and delivery specifics, aligns seamlessly with your vision. Our dedicated customer support team is poised to assist you if you need guidance or have any inquiries.
Exceptions to this policy will be considered solely in the following circumstances:
- We only replace items if they are defective or damaged.
- To be eligible for a replacement, your item must be in the same condition you received it.
- It must also be in the original packaging, packed in the same way as you received it.
- We are not responsible for lost or stolen goods once an order leaves our possession. Please file a claim with the carrier.
In such cases, we earnestly request that you contact our customer support team at hello@therosesmansion.com. Within 24 hours of receiving your order. Kindly provide us with the necessary details and supporting evidence, such as photographs or videos. We will expedite the review of your claim and, if validated, take the necessary steps, which may include offering a replacement arrangement or extending a store credit.
We sincerely appreciate your understanding of our no-refund policy, as it empowers us to maintain the highest artistry and customer satisfaction standards. Our ultimate goal is to provide you with an exceedingly unique and cherished floral experience, and our unwavering commitment is to guarantee your unbridled happiness with our creations.
Thank you wholeheartedly for entrusting The Roses Mansion with your floral needs.